Refund & Cancellation Policy

How to cancel

Email support@basaran.ai or call (954) 802-0707 from the account contact on file. No particular form of words is required — a clear instruction to cancel is enough. We will confirm your cancellation by email within one business day.

Cancellation takes effect at the end of the monthly period you have already paid for. The software keeps working until then, and no further invoice is issued. There is no minimum term, no cancellation fee and no notice period.

Monthly subscription fees

Subscriptions are billed monthly in advance. Because the licence and support are delivered across the whole of the period they cover, a month that has been delivered is not refunded on a pro-rata basis when you cancel part-way through it.

We do refund a monthly fee in full in these situations:

• We did not deliver. If the deployment described in your accepted proposal is not delivered, we refund every subscription payment for the undelivered period, plus the setup fee, in full.
• A fault we cannot fix. If the software is unusable for a substantial part of a billing period because of a defect on our side and we cannot resolve it, we refund that period.
• A billing error. If you were invoiced in error, charged after cancelling, or charged the wrong amount, we refund the difference in full.
• Duplicate payment. If the same invoice is paid twice, we refund the duplicate.

Setup fees

The one-time setup fee covers scoping, configuration and onboarding work carried out specifically for your environment.

• It is refunded in full if you cancel before that configuration work has started.
• Once configuration work has started it is not refundable, except where we fail to deliver the deployment as described above.

How refunds are processed

Approved refunds are issued to the original payment method — the card, bank account or wire origin the invoice was paid from. We issue the refund within five business days of approving it. How long it then takes to appear depends on your bank: card refunds typically settle within five to ten business days, and bank transfers within three to five.

Refunds are made in US dollars for the amount originally charged. Where a payment was made by international wire, any intermediary bank charges or currency movement between the two transfers is outside our control.

After cancellation

At the end of your final paid period the licence stops activating and the software will no longer run. Your own files stay on your own computers — the software runs locally, so nothing of yours is held by us to return or delete. Your provider account with OpenAI, Anthropic or another provider is yours and is unaffected; cancel it separately with that provider if you no longer need it.

Disputes

If you believe a charge is wrong, contact us first at support@basaran.ai or (954) 802-0707. We would rather resolve a billing question directly and quickly than have you go through your bank. We respond to every billing enquiry within one business day.